Insurance carriers rely more and more on timely responses to critical issues.  Specifically, there is an increased need for quicker turnaround time on investigative reports that address the critical issues relating to losses.  Without a quality work product, insurance companies can be forced to make uninformed decisions on claims settlements based on inappropriate data. 

FireFACS™ (Fire Focused Automated Client Solutions) is an automated process program used exclusively by EFI Global in order to provide consistent, factual reporting to the client in a timely manner.  It is a customized, hand-held software application used by our fire investigators for data collection at the investigation site.  This data is collected using court-tested methodology, downloaded into a consistent format, and analyzed for a solid determination of cause and origin.  After senior management review, the report is submitted to the client in electronic and/or hardcopy format, typically within half the time of the 21-day industry average.  The quicker the report is in clients’ hands, the more efficiency in the claims process.

By providing investigators with the technological tools to enter and process data at the investigation site, EFI Global provides consistent, factual reporting that allows insurance companies to make quicker and reliable informed decisions on claims settlements that withstand rigorous challenge.